Cancellation, Return & Exchange Policy

DOMESTIC CUSTOMERS

EXCHANGE BY DOMESTIC CUSTOMER

  • Size Exchange: If the customer has any size issue with the product delivered then he/she needs to mail us at info@modernaari.com within 24 Hours from the date of delivery the parcel or can book a request (Return page link) .If reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to borne by the customer that is Rs 300. Please Note: Reverse pick-up might not be available on few pin -codes. In this case customer is requested to send back with customer name and mobile number on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable.
  • Return : We humbly don't take returns on items sold once.
  • Damaged/Wrong Delivery: If it's a damaged/defective product, incorrect item sent, such cases are to be informed us within 24 hours of delivery. we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check. Still, if there is an issue with the product we would resolve it for you.

When Exchange is not accepted?

Exchange not accepted due to colour difference. 10 % Colour difference might be there due to screen resolution and lights.

Exchange are not accepted if Customer does not like the material or colour of the product order. As we use best quality material in the market and all product details are mentioned in the Product description. We would suggest you to please read all the details before placing the order. 

Validity of Credit voucher issued for exchange will be of 30 days.

CANCELLATIONS BY INDIAN CUSTOMER

If you have to cancel any order, please do it within 24 hours of placing the order by contacting us at info@modernaari.com. Such refund will be initiated after deducting the payment gateway charges (2.5%).

INTERNATIONAL CUSTOMERS

  • If your product arrives damaged or you receive the wrong product, you should email us at info@modernaari.com along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a resolution.
  • All Custom Duties levied on the products will be borne by the customer.
  • For Size Exchanges, reverse pickup facility are not available for international shipments
  • Any other questions or clarifications, please contact us at info@modernaari.com

CANCELLATIONS BY INTERNATIONAL CUSTOMER

  • If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at info@modernaari.com
  • If you cancel your order within 24 hours, we will refund the amount to the card used for making the payment. Such refund will be initiated after deducting the payment gateway charges (2.5%)